• "Innovation doesn’t come from the profit motive.

    Innovation comes from those who are happy to embark on a course of action without quite knowing where it will lead, without doing a feasibility study, without fear of failure or too much hope of reward. The engine of innovation is reckless generosity"

    I couldn't quite pick a single line to quote, but I think I'll choose this. I've been listening to a lot of FCB this weekend, and it's all rung true for me. But especially: the value of serendipity on culture, of one thing informing another months or years later, of the value of pleasure and the imagination to all walks of life. So much here.

  • "…an unfailingly kind leadership protocol seems like a solid approach for a volunteer organization. You don’t hire your team and they likely come from a diverse backgrounds, so your ability to explain and guide is key. Your ability to convey credibility and be the expert as quickly as possible is paramount because volunteers leave… randomly. This makes the final trait essential: in the face of disaster, you remain the calm and focused leader. Disaster is a strong word, but in a world where volunteers are doing work they are choosing to do rather than work they must do, unexpected situations are the norm.

    …Leadership is an outfit you choose for others to see and I choose unfailingly kind." Michael Lopp on management culture as perceived through Destiny, of all things. I particularly liked 'an outfit you choose for others to see'.