"…an unfailingly kind leadership protocol seems like a solid approach for a volunteer organization. You don’t hire your team and they likely come from a diverse backgrounds, so your ability to explain and guide is key. Your ability to convey credibility and be the expert as quickly as possible is paramount because volunteers leave… randomly. This makes the final trait essential: in the face of disaster, you remain the calm and focused leader. Disaster is a strong word, but in a world where volunteers are doing work they are choosing to do rather than work they must do, unexpected situations are the norm.

…Leadership is an outfit you choose for others to see and I choose unfailingly kind." Michael Lopp on management culture as perceived through Destiny, of all things. I particularly liked 'an outfit you choose for others to see'.