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"That's when we realized how big this was, and that we'd need outside help. We enlisted people to go to stops, measure traffic and count people getting off and on and we hired bike messengers to see where the buses went. The cyclists used Field Papers to transcribe the various routes and what they found out, which we recompiled back into a database of trips, stops, companies and frequency. At a rough estimate, these shuttles transport about 40% of the amount of passengers Caltrain moves each day." This is brilliant.