Comments on: Pipex Connectivity: non-existent. Pipex Customer Service: execrable http://infovore.org/archives/2008/08/14/pipex-connectivity-non-existent-pipex-customer-service-execrable/ a weblog by Tom Armitage Mon, 06 Feb 2012 22:42:35 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Infovore » Pipex: a resolution http://infovore.org/archives/2008/08/14/pipex-connectivity-non-existent-pipex-customer-service-execrable/comment-page-1/#comment-102370 Infovore » Pipex: a resolution Wed, 27 Aug 2008 09:00:56 +0000 http://infovore.org/?p=1377#comment-102370 [...] the tale of woes I went through trying to repair my internet connection (previously documented here and here). I got a working connection on Friday, 22nd August - 12 days after my connectivity first [...] [...] the tale of woes I went through trying to repair my internet connection (previously documented here and here). I got a working connection on Friday, 22nd August – 12 days after my connectivity first [...]

]]> By: Infovore » Pipex: the awful service continues http://infovore.org/archives/2008/08/14/pipex-connectivity-non-existent-pipex-customer-service-execrable/comment-page-1/#comment-100955 Infovore » Pipex: the awful service continues Wed, 20 Aug 2008 09:00:23 +0000 http://infovore.org/?p=1377#comment-100955 [...] I wrote last week about my lack of broadband service from Pipex, and thought I should write a follow-up to that post. The news is, frankly, not good. When we left matters, BT were looking into a fault on my line, and I’d emailed the whole sorry story to some very senior Pipex staff. [...] [...] I wrote last week about my lack of broadband service from Pipex, and thought I should write a follow-up to that post. The news is, frankly, not good. When we left matters, BT were looking into a fault on my line, and I’d emailed the whole sorry story to some very senior Pipex staff. [...]

]]> By: Infovore » Backing up and restoring all your MySQL databases with Ruby scripts http://infovore.org/archives/2008/08/14/pipex-connectivity-non-existent-pipex-customer-service-execrable/comment-page-1/#comment-100109 Infovore » Backing up and restoring all your MySQL databases with Ruby scripts Fri, 15 Aug 2008 11:30:40 +0000 http://infovore.org/?p=1377#comment-100109 [...] whilst on hold to my ISP this morning, I decided to solve this problem once and for [...] [...] whilst on hold to my ISP this morning, I decided to solve this problem once and for [...]

]]> By: Nina http://infovore.org/archives/2008/08/14/pipex-connectivity-non-existent-pipex-customer-service-execrable/comment-page-1/#comment-99952 Nina Thu, 14 Aug 2008 15:59:26 +0000 http://infovore.org/?p=1377#comment-99952 Just reading this makes my brain produce incoherent rage noise. Just reading this makes my brain produce incoherent rage noise.

]]> By: Damien Lebrun http://infovore.org/archives/2008/08/14/pipex-connectivity-non-existent-pipex-customer-service-execrable/comment-page-1/#comment-99939 Damien Lebrun Thu, 14 Aug 2008 14:57:07 +0000 http://infovore.org/?p=1377#comment-99939 3 years ago I spend 1 month without broadband. I think it was with Wanadoo. It was worth than in your case because it seems they were not logging my call; each time I was calling I had to explain the problem the problem again and do the same the same test (the same test than in the user guide of their router). If I were you, I would get a 3G modem and some pay as you go service with o2/3/T-Mobile. The Huawei E220 that I bought 4 month ago with T-mobile has linux driver or can be directly used on an Asus EEE pc. 3 years ago I spend 1 month without broadband. I think it was with Wanadoo. It was worth than in your case because it seems they were not logging my call; each time I was calling I had to explain the problem the problem again and do the same the same test (the same test than in the user guide of their router).

If I were you, I would get a 3G modem and some pay as you go service with o2/3/T-Mobile. The Huawei E220 that I bought 4 month ago with T-mobile has linux driver or can be directly used on an Asus EEE pc.

]]> By: MacDara http://infovore.org/archives/2008/08/14/pipex-connectivity-non-existent-pipex-customer-service-execrable/comment-page-1/#comment-99924 MacDara Thu, 14 Aug 2008 12:09:32 +0000 http://infovore.org/?p=1377#comment-99924 Oh my, that's some customer service hell they're putting you through. I once had a similar problem with my home broadband a couple of years ago; the modem said it was connected to the internet, the DSL sync light was on, but no packets were getting through. The customer service person I spoke to was helpful, but he couldn't do anything because the ISP's internal policy was to not pass on issues to engineers unless a certain quota was fulfilled. So I was basically screwed, until the customer service person checked the speed of his own office T1 line and found it as slow as a 56k modem! The problem was subsequently solved within a day or so (what I assume happened is that the engineers fecked up a network upgrade, but didn't want to admit to messing it up until the problem became too big to ignore). But I got lucky. Oh my, that’s some customer service hell they’re putting you through. I once had a similar problem with my home broadband a couple of years ago; the modem said it was connected to the internet, the DSL sync light was on, but no packets were getting through.

The customer service person I spoke to was helpful, but he couldn’t do anything because the ISP’s internal policy was to not pass on issues to engineers unless a certain quota was fulfilled. So I was basically screwed, until the customer service person checked the speed of his own office T1 line and found it as slow as a 56k modem!

The problem was subsequently solved within a day or so (what I assume happened is that the engineers fecked up a network upgrade, but didn’t want to admit to messing it up until the problem became too big to ignore). But I got lucky.

]]>