Feedback loops

08 March 2006

(this may change at some point in the future; I’m still revising this stuff but thought I may as well put it out there).

Etech06 is going really, really well for me (so far): lots of things emerging in my head, at the least. One thing that’s coming out of quite a bit is a discussion of feedback loops.

Feedback loops are really, really important. Amy Jo Kim touched on feedback as an essential part of ludic design – without feedback, play isn’t satisfying (and play is what all early adopters are doing all the time). Feeedback is what generates challenge/reward structures in games. Feedback loops are how communities emerge – I do something, you do something back; it’s the implicit social structures Amy Jo mentioned. Derek Powazek is currently talking about the “new community” – and mentions MeasureMap.

And, of course, MeasureMap is all about feedback – I can see when I made posts, and when comments came; I can track popularity. I’m no longer sending blindly into the ether; I’m sending and tracking response.

And once you track response, you can write so much better; you can design so much better; you can act on the feedback and you get a loop. And that loop’s really important – it’s what keep things going. If there’s not a feedback loop, things tail off, fall away.

That’s why Google bought MeasureMap: they had Blogger already. People can post to the web; they can broadcast into the ether. Once you give them MeasureMap, they become successful, effective publishers. When people say “what’s the point of blogging?”, they say it as an outsider – they just think it’s publishing. They don’t know about the stat-tracking, the refining. Once you have a feedback loop – once you can see the influence (or lack of it) that you have… that’s when it all clicks. That’s when you get placed into a significance grid – your posts get located in space, time, relevance, authority, etcetera.

Play is about feedback; games are about feedback; publishing is about feedback. A lot of the stuff this morning about attention: it’s all about invisible, natural feedback – tracking eyes-on-screens. We can track hits; now we need to track attention. And when we can measure it, we can value it, and we can price it.

That’s the attention economy. Placing everything into this feedback loop of value.

If you’re a business guy, you see how you can price, monetize, and securitize that feedback. If you’re a player or a hacker, you see what loops you can join together in a mash-up, or where you can generate new feedback, what new variables you can track. And that’s the “connective tissue” that Derek’s talking about.